They needed a global mobility service provider who could deliver across all territories
As a global business, the client has a worldwide requirement for mobility services. With a bias towards their European headquarters, their international relocations include people at all levels of the organisation. This includes existing employees tasked with establishing new territories or taking an executive position in an existing territory. It also includes relocating new hires for specialist roles, such as engineers and technicians.
When they approached AGS to tender their services, they were looking for a global provider, with a strong European presence, who was able to deliver the same standard of service in all territories. They also required a provider with an IT solution that could centralise all operations in a single tool.
They got a partnership that goes beyond their day-to-day requirements
AGS met the brief and won the tender. As well as being able to provide the required services in all territories, they also have IRISE, a practical, collaborative IT platform that delivers everything the client needs.
While IRISE has proven successful, particularly to initiate new cases, the client has come to prefer a more direct, human approach with AGS. They want to deal with people, not technology. This has developed into a relationship based on trust, good communication and problem-solving.
Underpinning this relationship is the flexible approach AGS take to meeting their needs. That might mean paying a third-party invoice the client couldn’t otherwise pay. Or it could involve sharing insight and experience that persuades a potential new hire, and their family, to accept a role in a distant country. If it’s acceptable and feasible, they will do it. It is, for AGS the meaning of partnership. Which is how they see themselves. Not as a provider, but as a partner.
Resulting in satisfied assignees and two contract extensions
To measure their performance, AGS have a quality questionnaire for each case they manage. Initially sent by AGS, the client has since incorporated this into their internal supplier review process. The result is that the assignees are Very Satisfied with the service provided by AGS.
Another significant indicator of quality and customer satisfaction is that they are renewing the contract for a second time. What’s more, they want to extend the contract to include new territories, where they have previously used local providers. This will include domestic and international moves, with the latter covering removals and immigration.
Ready to optimise your global mobility? Contact AGS Relocation today to streamline your relocation processes and boost employee satisfaction!